Case Studies

With hundreds of corporate customers nationwide and major service and distribution partnerships in place, you can be sure we’ll always be by your side as a very different employment law firm and HR business partner.


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As far we are concerned ESP are definitely our Employment Law Firm of the Year. Although we have not worked with ESP for that long, I feel that the quality of their advice and support and the model that they operate has significantly changed our relationship towards the legal profession. Sometimes, involving a lawyer is regarded with apprehension, sometimes with unfriendliness and often with a sense being the port of last resort, but our experience is that ESP doesn’t fit that model and they have definitely become our first port of call. We enjoy our interactions with them and appreciate the in-depth expertise they provide. The confidence that has developed as a result really adds value to the support that we can bring to problem resolution in the work place.

Hugh Stewart

Group Head of Human Resources, Hydrock Group Ltd

We were using some pretty expensive city lawyers before — but we wanted to get one consistent supplier, whilst being conscious of the cost. We chose ESP after careful consideration of all our options. There is a real in-house feel to the relationship, in that they know our business and the issues we face. The ESP model means that the wider HR team can sense check cases daily and are less inclined to take a risk when specialist advice is readily accessible.

Dominique Ogilvie

HRD, Corporate HR Operations, Ladbrokes Coral Group

The advice we used to receive was rarely commercial. Previously, we spent a lot of time, effort and budget on dealing with ER issues; now we don’t because we’re with ESP. They are able to give us super commercial advice which ensures positive results that are felt across the business. It has transformed the HR function and this has made an impact on the business. We are able to capitalise on the time saved to do the projects we knew would make a difference. The wider business is already recognising this.

Yolanda Wijesinghe

HR Director UK & Ireland, PVH

With ESP, we can think about something and put it into action very quickly. Recently, for example, we were able to pull a template from the ESP portal as soon as we had an issue, adapt it to what we needed and speak to a lawyer. ESP is our guide and operational ‘helping hand’; the process is really simple and straightforward and without any bureaucracy — whilst still being professional and legally-compliant, which fits with our organisation’s culture and values.

Lynda Brennan

HR Manager, Lumos Foundation

Other options we looked at simply didn’t offer the flexibility, and external legal advice at the end of the phone line, when we needed it. Having a dedicated legal advisory team who I can speak to on a regular basis allows them to build up knowledge about our organisation and understand what I’m looking for from their advice. Unlike some lawyers, they’re able to provide me with solutions rather than just telling me what the law is. Because the service and response from ESP is so prompt, if an employment-related situation arises, it is dealt with very quickly.

Wendy Rushton

HR Business Partner, PACEY

What I like about ESP is their combination of high quality documentation and policies made available to us through the website, alongside the instant access to specialist legal advice. Best of all is having our own dedicated lawyer we can speak to whenever we need. The advice they give is simple to understand and tailored to our business and its specific challenges.

Barry Searle

Chief Operating Officer, Castle Trust

I used ESP heavily for the first six months — almost every day. It was great to have someone on hand to help with some of the basic HR issues, such as disciplinaries, and I am totally up to speed on that now. It's that personal touch, where they have bought into me and have helped in my development — almost like a mentor and a coach, as well as an employment lawyer — that really sets ESP apart from the crowd.

Joanne Shaw

HR Manager, Antler Ltd

ESP offers very fast and effective legal advice, which is just the sort of responsiveness we need. Instead of just giving their opinion, the employment lawyers see the issue from your perspective and work with you to find a way of solving it. ESP has allowed me to push forward important projects and perform at a higher level. In the time since ESP started working with us my role has changed drastically. I now have the time and headspace to think less about everyday issues and more about strategic HR planning.

Dannielle White

Human Resources Operational Director, Keepmoat

You are looking after us perfectly! Everyone I‘ve dealt with at the various arms of ESP have been brilliant! Honestly, I would be lost without my Legal Advisor's words of wisdom. She has an incredible ability to focus my mind on the specifics of a case and show me the way forward when I get stuck. I can’t sing her praises enough!

Chris Lake

Operations Director, Glendining Signs Ltd

I need you! I couldn't keep up with our rate of growth without ESP online and my bosses are seriously impressed with the online site and as we grow, we'll need you even more! Our relationship and the service you offer is fab!

Joanne Shippey

HR Advisor, Age Partnership Ltd


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